Refund policy

At Dayal Silk, we take great pride in delivering authentic, high-quality sarees and handcrafted textiles. Every product is carefully inspected before dispatch to ensure it reaches you in excellent condition. If, however, you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

We offer a 7-day return policy, which means you have 7 calendar days from the date of delivery to request a return.

To be eligible for a return:

The item must be unused, unworn, unwashed, and in its original condition.
All original tags, labels, and packaging must be intact.
The product must be free from perfume, stains, alterations, damage, or any signs of use.
A valid order confirmation, invoice, or proof of purchase must be provided.

Returns that do not meet these conditions may not be accepted.

2. How to Request a Return

To initiate a return, please email us at:

Email: contact@dayalsilk.com

Please include:

Order Number
Your Name
Reason for Return
Photos (if the product is damaged, defective, or incorrect)

Our customer support team will review your request and provide return instructions if your return is approved.

Please do not send any product back without receiving return authorization from our team. Unauthorized returns may not be accepted.

Return Address

Dayal Silk
Manaskamna Nath Mandir Road
Nathnagar
Bhagalpur – 812006
Bihar, India

3. Damaged, Defective, or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive:

a damaged product,
a manufacturing defect,
or an incorrect item,

please notify us within 48 hours of delivery by emailing contact@dayalsilk.com with photographs of the product and packaging.

After verification, we will arrange a replacement or refund at no additional cost.

4. Non-Returnable Items

The following items cannot be returned or exchanged:

Customized or personalized products
Special-order products
Altered or blouse-stitched sarees
Products that have been used, washed, or worn
Products without original tags or packaging
Gift cards
Sale, clearance, promotional, or discounted items (unless received damaged or incorrect)

If you have questions regarding a specific product, please contact us before placing your order.

5. Exchanges

We currently offer exchanges only for:

Manufacturing defects
Damaged products
Incorrect products received

If you wish to exchange a product for another design, color, or style, you may return the eligible item following our return policy and place a new order once the return has been approved.

6. Return Shipping

If the return is due to:

change of mind,
incorrect size or preference,
or any reason not related to product quality,

the customer is responsible for return shipping charges.

If the return is due to:

a damaged product,
manufacturing defect,
or an incorrect shipment,

Dayal Silk will bear the return shipping costs.

7. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method.
Refunds are typically processed within 7–10 business days after approval.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

If 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@dayalsilk.com.

8. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, customers may request a return after delivery if the product qualifies under this policy.

9. European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your purchase within 14 days of receiving your order without providing a reason.

Returned items must:

be unused and unworn,
have all original tags attached,
be in their original packaging,
and include proof of purchase.

This right is provided in accordance with applicable European consumer protection laws.

10. Need Assistance?

If you have any questions regarding returns, refunds, or exchanges, please contact us.

Dayal Silk