Shipping policy

At Dayal Silk, every order is carefully packed to ensure your handcrafted silk sarees and textiles reach you safely and in excellent condition. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders are processed Monday through Saturday, excluding public holidays.

  • During festive seasons, promotions, or high order volumes, processing times may be slightly longer. Customers will be notified of any significant delays.

Domestic Shipping (Within India)

We ship across India through trusted courier partners.

Estimated Delivery Time

  • Metro Cities: 2–5 business days

  • Tier II & Tier III Cities: 3–7 business days

  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on courier operations and local conditions.

International Shipping

We proudly ship to selected countries worldwide.

Estimated Delivery Time

  • International orders are generally delivered within 7–15 business days, depending on the destination country and customs clearance.

Please note:

  • Delivery times may vary due to customs inspections or local postal services.

  • Customers are responsible for any applicable customs duties, import taxes, VAT, or other charges imposed by the destination country.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before payment.

From time to time, Dayal Silk may offer free shipping promotions. Such offers will be communicated on our website and are subject to specific terms and conditions.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email or SMS containing your shipment tracking details.

You can use the tracking number to monitor your shipment until it is delivered.

Delivery Attempts

Our courier partners typically make multiple delivery attempts.

If delivery cannot be completed because:

  • the recipient is unavailable,

  • the delivery address is incorrect or incomplete,

  • or the shipment remains unclaimed,

the package may be returned to us. Any additional shipping charges for re-dispatch may be the responsibility of the customer.

Address Accuracy

Please ensure that your shipping address, contact number, and email address are accurate when placing your order.

Dayal Silk is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Damaged Packages

If your package appears damaged at the time of delivery:

  • Please take photographs of the package before opening it.

  • Contact us within 48 hours of delivery at contact@dayalsilk.com.

  • Include your order number and clear photographs of the packaging and product.

We will review the issue and work with you to provide an appropriate resolution.

Delays Beyond Our Control

While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Transportation disruptions

  • Customs clearance

  • Government restrictions

  • Courier service delays

Dayal Silk is not liable for delays caused by such events, but we will assist in tracking your shipment and resolving delivery issues wherever possible.

Undeliverable Shipments

If an order is returned to us because it was undeliverable, refused by the recipient, or remained unclaimed, we will contact you to arrange re-shipment.

Additional shipping charges may apply.

Contact Us

For any questions regarding shipping or delivery, please contact us.

Dayal Silk

Manaskamna Nath Mandir Road
Nathnagar
Bhagalpur – 812006
Bihar, India

Email: contact@dayalsilk.com