Terms of service

Welcome to Dayal Silk. These Terms of Service ("Terms") govern your use of our website, www.dayalsilk.com, and any purchases made through our online store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please refrain from using our website.

1. About Us

Dayal Silk is an online retailer offering silk sarees, handcrafted textiles, and related products.

Business Address:

Dayal Silk
Manaskamna Nath Mandir Road
Nathnagar
Bhagalpur – 812006
Bihar, India

Email: contact@dayalsilk.com

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate, complete, and current.

  • You will use the website only for lawful purposes.

3. Products

We strive to ensure that all product descriptions, specifications, pricing, and images are accurate.

Because many of our products are handcrafted:

  • Slight variations in color, weave, embroidery, print placement, texture, and finish are natural characteristics of handmade products and are not considered defects.

  • Colors may appear slightly different depending on your screen or device settings.

  • Minor irregularities are part of the authenticity and uniqueness of handcrafted textiles.

4. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to:

  • Change prices without prior notice.

  • Correct pricing errors.

  • Modify or discontinue products at any time.

Applicable taxes and shipping charges will be calculated during checkout.

5. Orders

Once you place an order, you will receive an order confirmation by email.

Receipt of an order confirmation does not constitute acceptance of your order.

Dayal Silk reserves the right to:

  • Accept or reject any order.

  • Cancel orders suspected of fraud or unauthorized activity.

  • Limit quantities purchased by an individual customer.

  • Cancel orders due to inventory inaccuracies or pricing errors.

If your order is cancelled after payment has been received, a full refund will be issued to your original payment method.

6. Payments

We accept payment through secure third-party payment gateways available on our website.

By completing a purchase, you confirm that:

  • You are authorized to use the selected payment method.

  • The payment information provided is accurate.

  • You agree to pay all applicable charges associated with your purchase.

7. Shipping & Delivery

Delivery timelines are estimates and may vary depending on your location, courier services, weather conditions, public holidays, or other unforeseen circumstances.

Dayal Silk is not responsible for delays caused by shipping carriers or events beyond our reasonable control.

Risk of loss and ownership transfer to the customer upon successful delivery.

8. Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy, available on our website.

By placing an order, you acknowledge that you have read and agreed to that policy.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Product photographs

  • Videos

  • Product descriptions

  • Graphics

  • Artwork

  • Website design

  • Text

  • Icons

is the property of Dayal Silk or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used commercially without prior written permission.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to interfere with website security.

  • Upload malicious software or harmful code.

  • Copy, scrape, or reproduce website content without permission.

  • Misrepresent your identity.

  • Engage in fraudulent transactions.

Violation of these Terms may result in suspension or termination of access.

11. Account Responsibility

If you create an account, you are responsible for:

  • Maintaining the confidentiality of your login credentials.

  • Restricting unauthorized access to your account.

  • All activities that occur under your account.

Please notify us immediately if you suspect unauthorized use.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Dayal Silk shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of the website

  • Inability to use the website

  • Delayed deliveries

  • Product availability

  • Technical interruptions

  • Third-party payment or shipping services

Our total liability shall not exceed the amount paid by you for the applicable order.

13. Disclaimer

Products and services are provided on an "as is" and "as available" basis.

While we make every effort to ensure accuracy, we do not warrant that:

  • The website will operate uninterrupted.

  • Information will always be free of errors.

  • The website will be free from viruses or other harmful components.

14. Third-Party Links

Our website may contain links to third-party websites.

These links are provided for convenience only. Dayal Silk does not endorse or assume responsibility for the content, products, services, or privacy practices of third-party websites.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Force Majeure

Dayal Silk shall not be held responsible for delays or failure to perform obligations resulting from events beyond our reasonable control, including natural disasters, strikes, pandemics, government actions, transportation disruptions, power failures, or internet outages.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts located in Bhagalpur, Bihar, India.

18. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will become effective immediately upon publication on this website. Continued use of the website constitutes acceptance of the revised Terms.

19. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Dayal Silk

Manaskamna Nath Mandir Road
Nathnagar
Bhagalpur – 812006
Bihar, India

Email: contact@dayalsilk.com